FREQUENTLY ASKED QUESTIONS

Q. The Samsung and ASUS products I want to purchase are not listed in the Qualifying Products page, are they eligible for the cashback promotion?: A. We can only offer cashback on the products detailed on the Qualifying Products page of this site
Q. I have missed the 14 - 45 day window to submit my online claim, can I still claim?: A. No, unfortunately we must have received your online claim between 14 and 45 days from your purchase date. We take the date on your invoice or receipt as day 1 of this window. If you purchased your SSD and Motherboard at different times, you must submit your online claim within 14-45 days from the date of your second qualifying purchase.
Q. I am purchasing my qualifying products from an Etailer, can I purchase them from different Etailers?: A. Both your SSD and Motherboard can be purchased at different times during the promotional dates, however they must both be purchased from the same Etailer.
Q. How many times can I participate in this promotion?: A. You may apply for a cashback once during the promotional period
Q. How can I submit my receipt or invoice to complete my claim?: A. Upload a copy or digital photo of your invoice or receipt during the online claim process. Instructions of how to successfully complete your chosen method will be provided during the online claim process.
If your qualifying purchases were made from the same Etailer on different dates during the promotion, you will need to upload both invoices/receipt’s during the online claiming process
Q. Can I take part in this promotion and use a discount code?: A. Unfortunately not
Q. How will I know if my claim is valid?: A. Once you have completed your online claim, you will be kept up to date of your claim progress via email
Q. How long will it take for me to receive my cashback payment?: A. We will process your payment via BACS bank transfer within 28 working days of a validating your claim. Please allow up to 5 extra days for banking delays
Q. I have a question relating to my claim, who should I contact?: A. If you have any queries, please contact our team via phone or email – click here for full contact details.